How to Order & Product Information

You can place an order directly through our official website at www.scentsbyaamir.com. Simply browse through our products, add your desired items to the cart, and proceed to checkout.

Yes! You can place an order directly via our WhatsApp number at 03082566148. Our team will assist you in placing your order.

No, you do not need to create an account to make a purchase. You can checkout as a guest. However, creating an account will help you track orders and receive updates on new products and promotions.

Unfortunately, once your order has been confirmed, it cannot be modified. If you wish to change the items, please contact us as soon as possible, and we will try to assist you before the order is shipped.

After you complete your order, you will receive a confirmation email with your order details. If you don’t receive the email within a few minutes, please check your spam folder or contact our customer service.

We offer fragrance testers (sample boxes) to help you choose. You can explore our variety of scents or contact us for personal fragrance recommendations based on your preferences.

Yes, our perfumes are crafted with quality ingredients that are safe for most skin types. If you have sensitive skin, we recommend testing the perfume on a small patch of skin first.

Store your perfume in a cool, dry place, away from direct sunlight and heat sources. This will help preserve its scent and quality over time.

No, we are committed to providing high-quality, cruelty-free perfumes made with safe ingredients. We do not use harmful chemicals in our formulations.

The longevity of a fragrance depends on the type of perfume and how you store it. Typically, our perfumes last between 8-12 hours, depending on your skin type and environmental factors.

Shipping & Payment Information

We partner with Leopard Services for delivery within Karachi and across Pakistan. We also provide premium packaging to ensure your perfume arrives safely, wrapped in bubble wrap.

Orders within Karachi typically take 1-2 business days to arrive. For other cities in Pakistan, delivery takes 3-5 business days. Remote areas may take 5-7 business days.

Currently, we only ship within Pakistan. We plan to expand internationally in the future, so please stay tuned for updates.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through Leopard Services’ website.

If you need to change your shipping address, please contact us immediately. We can only make changes before the package has been dispatched.

 

We currently offer cash on delivery (COD) as the primary payment method. For other payment options, you can contact us directly on WhatsApp at 03082566148 to discuss alternative payment methods.

While we are not yet accepting online payments through the website, all payment details handled through WhatsApp are kept secure and confidential.

Yes, we offer cash on delivery (COD) for all orders within Pakistan. Simply choose COD as your payment method at checkout, and pay when your order arrives.

You will receive an invoice or receipt via email once your purchase is confirmed. If you have placed an order via WhatsApp, you will also receive an invoice through our messaging service.

 

Returns & Customer Support

We accept returns or exchanges within 7 days of order delivery, provided the product is unused with at least 90% of the product remaining. For more details, refer to our Return & Exchange Policy page.

To request a return or exchange, fill out the return form on our website or contact our customer service team via WhatsApp at 03082566148.

Yes, the customer is responsible for return shipping costs unless the product is damaged or incorrect.

We offer refunds for returned products that meet our policy criteria. In some cases, we may offer store credit depending on the situation.

Returns and exchanges are typically processed within 3-5 business days once we receive the returned product.

 

You can reach us via email at contact@scentsbyaamir.com or by calling [Insert Phone Number]. You can also contact us directly via WhatsApp at 03082566148.

If you can’t find the answer to your question in this FAQ, feel free to contact our customer service team. We’ll be happy to assist you.

Yes, we offer premium gift wrapping for your orders. You can also include a personalized message in your order, which will be printed on a card and included with your package.

Yes, you can sign up for our newsletter on our website. You’ll receive the latest updates, promotions, and new product launches directly in your inbox.

Absolutely! We encourage customers to leave feedback and reviews on our website. Your feedback helps us improve our products and services.

Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
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