Returns + Exchanges

At Scents by Aamir, we want to make sure you’re satisfied with your purchase. If you’re not happy with the product, we offer a simple and transparent refund and exchange policy. Read through the details below to understand how you can return or exchange items and what conditions apply.

Eligibility for Returns & Exchanges

• Product Condition: We accept returns and exchanges on products you’re not satisfied with, as long as the item has at least 90% of the product remaining in the bottle.
• Return Window: You must submit your return or exchange request within 7 days of receiving the product. Please make sure to contact us within this time frame to be eligible for a return or exchange.

Processing Your Request

• Timeframe for Processing: We process all returns and exchanges within 3-5 working days after receiving your request. Our team will verify the product’s condition before proceeding.
• Delivery Charges: Delivery charges for both return and exchange orders are non-refundable. If you request an exchange, you will need to cover the shipping costs for the new item.

Non-Refundable Items

• Our Tester Box (Sample Box), provided solely for testing fragrances, is non-refundable.
• Orders over Rs. 10,000 are not eligible for refunds, but exchanges are allowed.

Damaged, Leaked, or Incorrect Products

• If you receive a damaged, leaking, or incorrect product, we will cover the delivery charges for the return and exchange.
• Important: To process the return, we require a video of the package being opened. This helps us verify the damage or error. Without this proof, we cannot accept the return or exchange.

How to Submit Your Return or Exchange Request

If you’re eligible for a return or exchange, please fill out our Form Alternatively, you can email us at contact@scentsbyaamir.com for further assistance. Our team will guide you through the next steps to complete the process. Thank you for shopping with Scents by Aamir. We strive to ensure a smooth and satisfactory shopping experience!